Privacy Policy
Last Updated: January 28, 2026
Privacy at a Glance
What We Collect
Personal info, transaction data, and usage information
How We Use It
Provide services, prevent fraud, and improve experience
Your Control
Access, correct, delete, or export your data anytime
Security
Bank-level encryption and AI fraud protection
Information We Collect
Personal Information
- •Name, email address, phone number
- •Date of birth and government ID (for verification)
- •Profile photos and ads
- •Payment and banking information
Transaction Data
- •Purchase and sales history
- •Messages between users
- •Reviews and ratings
- •Dispute and resolution records
Usage Information
- •IP address and device information
- •Browser type and operating system
- •Pages visited and time spent
- •Cookies and tracking data
1. Introduction
Loinix ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using Loinix, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our services:
3. How We Use Your Information
We use the collected information for various purposes:
- Provide, maintain, and improve our services
- Process transactions and send notifications
- Verify user identity and prevent fraud
- Communicate with you about your account
- Send marketing communications (with consent)
- Analyze usage patterns to enhance user experience
- Comply with legal obligations
- Enforce our Terms of Use and policies
4. AI Fraud Detection
We use artificial intelligence and machine learning systems to monitor transactions and detect fraudulent activity. These systems analyze patterns, behaviors, transaction data, and other information to protect our community. This automated processing is necessary for:
- •Preventing fraud and unauthorized transactions
- •Detecting suspicious patterns and behaviors
- •Protecting both buyers and sellers
- •Maintaining platform integrity and trust
- •Complying with financial regulations
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
With Other Users
We share your profile information, ads, and reviews with other users to facilitate transactions.
With Service Providers
We work with third-party companies for payment processing, hosting, analytics, and customer support.
For Legal Reasons
We may disclose information to comply with legal obligations, protect rights, or respond to lawful requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- •Encryption of sensitive data (SSL/TLS)
- •Secure servers and firewalls
- •Regular security audits and updates
- •Access controls and authentication
- •Employee training on data protection
- •Incident response procedures
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Transaction records are kept for 7 years for tax and legal compliance. After deletion, some information may remain in backups for up to 90 days.
8. Your Rights (GDPR/CCPA)
Under data protection laws, you have certain rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you.
Correct Your Data
Update or correct inaccurate personal information.
Delete Your Data
Request deletion of your personal information (subject to legal requirements).
Object to Processing
Object to certain types of data processing, such as marketing.
Data Portability
Receive your data in a structured, machine-readable format.
Withdraw Consent
Withdraw consent for data processing at any time.
10. Children's Privacy
Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. The "Last Updated" date at the top reflects the most recent version.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact our Data Protection Officer at:
Email: privacy@loinix.com
Address: Loinix Data Protection Officer, London, United Kingdom
Questions About Your Privacy?
Contact our Data Protection Officer or exercise your rights